Money Back Guarantee

If after reading a guide you don't feel it was worth the price, email us within 30 days of purchase and we'll refund you in full. Bundles work the same way. If you keep part of a set, we price the guides you keep as a set of their own.

When you buy one country guide you have 30 days from your purchase date to request a full refund. Your purchase includes both the guide and ongoing access to its online companion, and refunding ends access to both.

To request one, email refunds@retireinasia.com with:

• The email address you used at checkout
• The guide you bought
• A brief note on why the guide didn't work for you

We won't deny a refund based on what you write. We ask because the feedback helps us improve future editions.

Approved refunds are processed within 3 business days and appear on your original payment method, usually within 5 to 10 business days depending on your bank.

Bundles are discounted because bundle buyers are usually comparing countries. Returning some of a set is part of comparing, so a partial refund keeps the discount on whatever you keep.

Full bundle refund. If you decide within 30 days that none of the guides worked for you, we refund the full amount you paid.

Partial bundle refund (keeping some, returning others). If you keep some guides and return the rest, we price the guides you keep as a set of their own and refund you the difference. Returning a guide never costs you money, and a refund is never more than what you paid. We email you the exact amount before anything is processed.

You pay what the guides you kept would have cost if you had bought only those, so the bundle discount still applies to whatever you keep. The price depends on how many guides you keep, so we work the figure out for you. Single-guide prices for Thailand, Vietnam, the Philippines, and Cambodia are on the countries page.

If you would rather not do it that way, we can refund the whole set and you buy just the guides you want. The price is the same.

If you live in the EU or the UK, the law gives you 14 days from your purchase to withdraw from it without giving a reason. To withdraw, email refunds@retireinasia.com and we'll refund you in full.

Our 30-day guarantee covers the same purchase for longer, and you keep it wherever you live.

Loss of online companion access. Each guide is published as a dated edition, for example Thailand 2026, and we don't update past editions. A new edition is a new purchase. Your purchase does include ongoing access to that guide's online companion, a page where we publish updates as visa rules, costs, and other key facts change. Refunding a guide ends your access to its companion.

Future editions of guides you own. Buying the 2026 edition of a guide doesn't include the 2027 edition. New editions are separate purchases. Existing buyers are usually offered a loyalty discount when a new edition is released, but it isn't free and isn't part of this refund policy.

Refunds larger than the amount you paid. Every refund starts from the amount you paid, so if you used a 20% coupon or a discounted set price, that lower amount is what we refund from. Where you keep some of a set, what those guides cost as a set of their own comes off that amount.

Chargebacks initiated before contacting us. If you file a chargeback with your bank or card provider before emailing us, the dispute process takes longer for both of us. Email us first and we'll process a good-faith refund request quickly.

• Refund requests: refunds@retireinasia.com
• General questions: info@retireinasia.com

We respond to refund requests within 2 business days.

We may update this policy from time to time. Changes apply to purchases made on or after the update date. Your refund rights are governed by the policy in effect on the date you bought the guide.